Westcoast Energy

Legal

Privacy Policy

Last updated 27 October 2026

Who we are

Westcoast Energy Electrical & Solar (ABN 73 687 509 566) is an electrical and solar installation business based in Perth, Western Australia. This policy explains how we collect, use, store and share personal information when you use this website, contact us or ask us for a quote or proposal.

We handle personal information in line with Australian privacy law, including the Privacy Act 1988 and the Australian Privacy Principles, to the extent they apply to us.

What we collect

The information we collect depends on how you deal with us.

  • Enquiry and quote form: your name, phone number, email address (optional), suburb, the service you are interested in, and any message you write.
  • Home Energy Assessment: your answers about your home and how you use energy, and the system you select. If you choose to request a proposal, we also collect your name, phone number, email address, home address and any notes you add.
  • Phone calls, emails and messages: whatever you tell us, such as your address, the work you want done and details of your property or electrical set-up.
  • Technical information: your IP address and browser details are processed by our hosting provider when you visit the site, and are used for security and to prevent spam.

How we use it

  • To respond to your enquiry, prepare a quote or proposal and arrange a visit.
  • To carry out electrical, solar or battery work and to keep records of that work, including for licensing, safety, warranty and legal reasons.
  • To send you confirmation and follow-up emails about your enquiry or job.
  • To keep our website secure and to prevent spam and misuse of our forms.

We do not sell your personal information. We will only send you marketing messages if you have agreed to receive them, and you can opt out at any time.

Home Energy Assessment

The Home Energy Assessment is a separate web application linked from this website. While you use it, your answers are saved in your own browser (local storage) so you can come back to them. Your name, phone number, email address and address are not saved there.

Nothing is sent to us until you choose to submit a request. When you do, the details you entered, your answers and your selected system are sent to us and stored as described below.

Where your information is stored

Enquiries from the website form and the Home Energy Assessment are recorded in our customer relationship management (CRM) system. This is where we keep contact details, enquiry details, notes and the history of our dealings with you, and where we send our internal notifications and customer emails from.

We use trusted service providers to run these systems: Vercel (website hosting), Supabase (database for our CRM) and Resend (sending email). Access to the CRM is limited to our team and requires a login.

Analytics and cookies

This website does not currently use advertising cookies, analytics or tracking tools. Our hosting provider keeps standard server logs, and the Home Energy Assessment uses local storage (not cookies) to remember your progress.

If we add analytics or similar tools in future, we will update this policy before we do.

Who we share it with

We share personal information only with the service providers described above, and only as needed to run our website, store our records and send email. We may also disclose information where the law requires it.

Some of these providers may store or process information outside Australia, including in the United States. We take reasonable steps to make sure they handle it securely.

Security

We take reasonable steps to protect personal information, including using secure (HTTPS) connections, keeping our forms and systems behind spam and access controls, and limiting who can see customer records. No online system is completely secure, so please do not send sensitive information such as payment card details by email or through our forms.

How long we keep it

We keep personal information for as long as we need it to respond to you, to provide and support our work, and to meet our legal and record-keeping obligations. When we no longer need it, we delete it or remove the details that identify you.

Your choices and rights

You can ask us for access to the personal information we hold about you, ask us to correct it, ask us to delete it (where we are not required to keep it), or ask us to stop sending you marketing messages. Email us at hello@westcoastenergy.com.au or call 0429 346 088. We will respond within a reasonable time.

Questions and complaints

If you have a question or concern about how we handle your information, please contact us first at hello@westcoastenergy.com.au and we will try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Westcoast Energy Electrical & Solar · ABN 73 687 509 566 · 0429 346 088 · hello@westcoastenergy.com.au